EK
ENGELA K
1 reviews | Active since Sept 2015
04 Sept 2015, 14:48
3 Year contract
I phoned the Durbanville and Willobridge branch for assistance with my contract. Nobody was rude, just not helpful. They sold me a 3 year contract which they do not sell anymore. Tried to cancel my contract because i work for commission it is not possible to keep paying my contract. No options provided except that I will still be liable for 60%. We also started a Discovery life policy which allows us to go to Virgin Active, not possible to use due to our financial position. Just cleared our name from debt review, can't afford to be handed over to attorneys if I cancel my debit order Please advice me what to do. Engela
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Replies (1)0
Replies (1)Zone Fitness's replyOfficial
09 Sept 2015, 12:55Hello Engelamk1,
Firstly I would like to apologize for the unpleasant experience you have had with dealing with some of our clubs.
As per our telephone conversation earlier today, I have logged the complaint to Michelle Bartlett, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had with dealing with some of our clubs.
As per our telephone conversation earlier today, I have logged the complaint to Michelle Bartlett, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply09 Sept 2015, 12:55
Official
Hello Engelamk1,
Firstly I would like to apologize for the unpleasant experience you have had with dealing with some of our clubs.
As per our telephone conversation earlier today, I have logged the complaint to Michelle Bartlett, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had with dealing with some of our clubs.
As per our telephone conversation earlier today, I have logged the complaint to Michelle Bartlett, who should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
