MK
Mmakay K
1 reviews | Active since Jul 2015
15 Jul 2015, 21:24
24 month contract
I got into a contract with Zone Fitness in December on a 24 month contract. I recently got retrenched and went to the Green point branch to speak to the Sales Manager about cancelling my contract as I am not able to pay and being unemployed is ground to cancel a service contract. The manager told me I should have taken a shorter contract of which I was not told about at the time. I was only told it was a 24 months contract. I was told that the only thing they can do is charge me 60% of the remaining months which I don't have. I just wanted to cancle the contract as I am no longer able to pay and I am not using their services. I got retrenched End of June and I have my proof of letter.
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Replies (1)Zone Fitness's replyOfficial
16 Jul 2015, 07:32Hello Mmakay,
Thank you for contacting us, and giving us the opportunity to investigate your complaint. I would like to apologize for any inconvenience caused by the situation, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Thank you for contacting us, and giving us the opportunity to investigate your complaint. I would like to apologize for any inconvenience caused by the situation, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply16 Jul 2015, 07:32
Official
Hello Mmakay,
Thank you for contacting us, and giving us the opportunity to investigate your complaint. I would like to apologize for any inconvenience caused by the situation, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Thank you for contacting us, and giving us the opportunity to investigate your complaint. I would like to apologize for any inconvenience caused by the situation, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
