Zestlife - TERRIBLE SERVICE PROVIDER - GAP COVER?????? WHAT GAP COVER???

Terrible experience thus far. Submitted all documentation only to hear that they never received my e-mail even though I got the auto-reply stating they received it. I then resubmitted the documentation only for them to tell me that my medical aid should've paid the entire claim in full. My medical aid then mentioned that they have paid what they should've paid according to the medical aid scheme rate which I totally agree with. So based on their poor service I have now received a legal letter from a Dr requesting payment. As with most service providers these days all that they want is your money and when it comes to paying out its ALWAYS A PROBLEM. Zestlife was meant to call my wife today and guess what NO CALL!!!!!! In summary, when I take a look at all the comments made 99% of them are negative. Anyway, expect a call from the Drs legal team should payment not be made soon.