1 reviews | Active since Apr 2019
ZESTLIFE should be called ZESTDEATH.
Hi. I've been a Zestlife member for close on nine years. Not a single claim in that time. This year in July my son was in hospital. I **** a claim from Zestlife and the process was a disaster. They asked me for my forms which I duly submitted. 7 to 10 days later another form was requested. This went on for more than two months each time asking for another document. The people handling the case could not ask for all documents at once, kept delaying the claim. Finally they asked me why the doctor did not claim against the medical aid for the final visit. How am I supposed to know that? Absolutely frustrating working with a company that is only interested in collecting subscriptions. I had to call in each time to check what further document is required. Hate having to deal with companies who do not value their clients.
I do apologise for the fact that your claim was not managed effectively. We will investigate your claim and provide you with feedback directly.
Our team is dedicated to provide you with efficient and hassle-free service and I trust that we can rectify the matter and resolve the assessment of your claim.
Kind regards
Noleen Bell
I do apologise for the fact that your claim was not managed effectively. We will investigate your claim and provide you with feedback directly.
Our team is dedicated to provide you with efficient and hassle-free service and I trust that we can rectify the matter and resolve the assessment of your claim.
Kind regards
Noleen Bell
