FC
Fathyma C
1 reviews | Active since Dec 2024
20 Dec 2024, 14:28
WORST GAP COVER
I submitted a claim in August with Zestlife Gap Cover and now it’s December with no communication from them at all! They keep saying “outstanding documentation required” and when you send the document, they stay quiet for weeks on end. Keep in mind, they claim that it takes 10 days for your claim to be assessed and it’s been MONTHS! I am not happy with their service at all and will be terminating my cover with them.
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Zestlife's replyOfficial
20 Dec 2024, 15:18Dear Fathyma,
I can confirm that we have received all the required documentation and that the claim is being assessed. I do apologise for the fact that your claim took longer than normal due to additional work that had to be done.
I have asked for your claim to be given priority and feedback will be provided soonest.
Kind regards
Noleen
I can confirm that we have received all the required documentation and that the claim is being assessed. I do apologise for the fact that your claim took longer than normal due to additional work that had to be done.
I have asked for your claim to be given priority and feedback will be provided soonest.
Kind regards
Noleen
Zestlife's reply20 Dec 2024, 15:18
Official
Dear Fathyma,
I can confirm that we have received all the required documentation and that the claim is being assessed. I do apologise for the fact that your claim took longer than normal due to additional work that had to be done.
I have asked for your claim to be given priority and feedback will be provided soonest.
Kind regards
Noleen
I can confirm that we have received all the required documentation and that the claim is being assessed. I do apologise for the fact that your claim took longer than normal due to additional work that had to be done.
I have asked for your claim to be given priority and feedback will be provided soonest.
Kind regards
Noleen