Very disappointed client

I have submitted my claim documents for two claims on the 1st of March 2024 which one was paid out after numerous calls.the other claim I have no idea what is happening,I called on numerous occasions and was told some document was outstanding which I emailed twice to say that the Mortons and Partners co payment was not paid upfront as I did not have money at the time when I was hospitalized and up until today I am still waiting for communication if my claim has been paid.I have called numerous times and was explained it's in process but how long must I still wait.the doctor's keep calling me and yet I don't have an answer for them but they can send you an email about not paying the installment as I am not happy currently with the services.