Useless Claims Correspondence Feedback and a Company

I have a a Client of ZestLife from May 2013, that is 5 years of premiums and not a single claim from my side. However when I did put in my claim 5 months ago, the response is delayed so to sat with not a single phone call or correspondence.

My claim is for a co-payment on my medical aid bill R7650. I put in this claim about 4 weeks ago, this is after the hospital lawyers are pressurizing me for their payment.

So several an countless emails of trying and no communication from their side, I finally get a reply (after my phone call) asking me to Send them Proof of Payment!! Like what the hell! If i had the capital i would have paid already. What am I paying them for? Why am I paying a monthly premium to Zestlife when I have to pay for my own services and then wait for 'approval for reimbur*****t ?

Totally Disappointing Customer, and hopes that nobody else has to go through **** like this with insurers that wanna take customers for a ride

So every mail that you send them I guess it a 3 working day waiting period on response, how useless is that to us. There will come to a point where all Layers fees from the hospital payments an surcharges any interest any 'waste of my time fess' will definitely be back-charged to Zestlife.

Terrence