The worst gap over ZestLife

Am I very disappointed with the service I am receiving from this insurer for gapcover. They promise wonders but once you are hooked and paying premiums they forget about you. My son had a terrible accident in August, could have died, thanks to ER. However as you know hospital bills for such scenes are hectic. I submitted what medical aid did not pay to Zest Life and they give me nothing but grief. As if i was not insured or missed a single premium. All i want now is my money back and have that policy closed . That Money can be used for something useful than waste false promises; wrong guidelines; pushing the buck. You must never take a gap over hoping for help on a stormy day; they will do all they can to not pay yet you lost over 400 each month paying them to bite you. Their pay offline need to change to " Zestlife A Cover never to trust, Most unreliable people"