Shocking service!!!!!!!

I requested my policy to be cancelled in January. I received a call from an agent asking if I really wanted to cancel and gave me reasons why I shouldn't cancel. I said I would think about it. My debit order had bounced and this was due to unaffordability which is why I was cancelling. On the 28th of February, you proceeded to not only debit my account with the premium but also for half of the missed premium totalling R850 which I did not budget for!!!!

I called your call centre today asking to cancel my policy immediately and refund me the R850 to which the lady said she will cancel the policy but there was nothing she could do about refunding the money as they do not do that. Do you people think all of us sit around with extra money waiting to be taken out of our account for something we can't afford!!!

I have been put now in a bad financial situation and I will not accept that you cannot refund my money when I requested a cancellation in January!!!! Please refund the R850 immediately!