NM
Nithia M
1 reviews | Active since Jan 2012
26 Aug 2026, 12:15
poor service
I think i submitted the same documents to them about 5 times - when i enquire i am told to submit documents over and over - it seems as if they give you the run around - looking for alternate Gap cover - won't waste any more of my time with them -
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Replies (1)
Zestlife's replyOfficial
26 Aug 2026, 12:52Dear Nathia,
I would like to apologise if you have had to submit the same document multiple times. We will review your claim and investigate the events surrounding your queries, as there should be no reason for us to request the same document repeatedly. It is possible that a specific additional document was required to assist in processing your claim.
I would like to apologise if you have had to submit the same document multiple times. We will review your claim and investigate the events surrounding your queries, as there should be no reason for us to request the same document repeatedly. It is possible that a specific additional document was required to assist in processing your claim.
We will provide you with feedback as soon as possible. Our customers are important to us, and the experience you have described does not reflect the level of service we strive to provide.
Thank you for your patience and understanding.
Best
Noleen
Best
Noleen
Zestlife's reply26 Aug 2026, 12:52
Official
Dear Nathia,
I would like to apologise if you have had to submit the same document multiple times. We will review your claim and investigate the events surrounding your queries, as there should be no reason for us to request the same document repeatedly. It is possible that a specific additional document was required to assist in processing your claim.
I would like to apologise if you have had to submit the same document multiple times. We will review your claim and investigate the events surrounding your queries, as there should be no reason for us to request the same document repeatedly. It is possible that a specific additional document was required to assist in processing your claim.
We will provide you with feedback as soon as possible. Our customers are important to us, and the experience you have described does not reflect the level of service we strive to provide.
Thank you for your patience and understanding.
Best
Noleen
Best
Noleen