Poor service, everytime

This is probably the 4th or 5th time im claiming, and the experience is no different, poor. I had sent through all documets, and was emailed later for additional docs which myself and my partner had sent through. 2 to 3 days later we get a email saying the same outstanding documents are needed. I go through my sent items and find that they were delivered but its obvious Zestlife team doesnt look at their emails properly. Two weeks ago o spoke to a Tracy who promised feedback at 4pm 3 days had gone by and no feedback. I called the call centre and spoke to Kashiefa who did help me and escalate the complaint. However, she tried her best but to date no success. I had thought about cancelling my membership but thought id give Zestlife a chance but evidently they have no improved their customer care over the past 5 yrs with them. We work hard to ensure our premiums are paid promptly and this is the disrespect we receive.

Very dissapointed customer care