JM
Jay M
1 reviews | Active since Feb 2025
04 Sept 2025, 14:17
Poor service
Please take your clients seriously. Submitted my claim around two weeks ago. Called your contact center this morning. Confirmed all documents received but no idea when claim will be processed. Being a pensioner this is unacceptable and poor service. Service provider is on my back requiring payment for services rendered. Please process claims timeously. Our premiums are paid on time. Shoddy service.
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Replies (1)
Zestlife's replyOfficial
05 Sept 2025, 02:57Dear Jay,
I do apologise for the fact that your claim was not managed effectively. We have investigated your claim and have provided you with feedback directly regarding the positive outcome.
Our team is dedicated to provide you with efficient and hassle-free service and I trust that we can rectify the matter and resolve the assessment of your claim.
Kind regards
Noleen Bell
I do apologise for the fact that your claim was not managed effectively. We have investigated your claim and have provided you with feedback directly regarding the positive outcome.
Our team is dedicated to provide you with efficient and hassle-free service and I trust that we can rectify the matter and resolve the assessment of your claim.
Kind regards
Noleen Bell
Zestlife's reply05 Sept 2025, 02:57
Official
Dear Jay,
I do apologise for the fact that your claim was not managed effectively. We have investigated your claim and have provided you with feedback directly regarding the positive outcome.
Our team is dedicated to provide you with efficient and hassle-free service and I trust that we can rectify the matter and resolve the assessment of your claim.
Kind regards
Noleen Bell
I do apologise for the fact that your claim was not managed effectively. We have investigated your claim and have provided you with feedback directly regarding the positive outcome.
Our team is dedicated to provide you with efficient and hassle-free service and I trust that we can rectify the matter and resolve the assessment of your claim.
Kind regards
Noleen Bell