Poor Service

Not sure if the left hand knows what the right hand is doing. Got and email 26/11/2025 requiring further documentation on a claim. Sent same day, within minutes from receiving the request. On the 04/12/2025 get exactly the same email requiring the same documentation from another person. Bearing in mind the claim was submitted 05/11/2025 already. Called their number and going through the claim the documentation sent wasn't even reflecting. Person assisting me on the call was very patient and is trying to locate the email that we sent on the 26/11. Tells me that someone didn't process the information sent as required to get the claim finalised. Does the left hand even know it has a right hand or vice versa!