Poor customer service and slow claims processing

My first claim Gap cover claim with Zestlife has proven to be a slow and tedious processes. Weeks after submitting and following up I am still waiting for finalization, despite being told that my claim has been escalated. Zestlife does not respond to my e-mails making me feel as if they do not care about customer service.

Promises regarding feedback are not kept and I have to continuously follow up.