Poor customer service and 30 days still no pay out for a small claim

<p>I lodged a claim for the mere amount of around R680 after having been a member for a year and a half (no previous claims). I lodged all relevant documentation on the 29th of July and I am still waiting for a pay out or some form of explanation as to why I have been paid out as yet. </p> <p> </p> <p>I have emailed, requested a call back and even sat on the line to speak to a call center agent and still no feedback! The call center agent informed me last Monday that they are still investigating and that someone would provide me with feedback shortly. This never happened. </p> <p> </p> <p>I have never had to wait so long for a claim with any other insurance provider before. It am beyond frustrated.</p>