RC
Rynette C
1 reviews | Active since May 2023
03 Jan 2024, 14:46
POOR CUSTOMER SERVICE.
I cancelled my gap cover with Zestlife mud November 2023 giving one calendar months notice and still my back account has been debited after receiving notification of the cancelation. Whdlen I called their help desk I was asked to send proof of this debit order . What a joke,byou take my money and then I need to give YOU proof of the debit after the agent confirmed the debit order was received. What fo I need to fo to get my debit order reversed and cancelled or us this going to carry on indefinitely while you plead ignorance????
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Replies (2)
Zestlife's replyOfficial
03 Jan 2024, 18:25Dear Rynette,
We did provide you with feedback via email earlier this afternoon.
Your debit order collection date was the last day of the month and the debit order for December was collected on the 2nd of January, as the 31st of December was a Sunday and if the collection date falls on a Sunday, then we collect on the next business day.
I confirm that your policy has been cancelled effective end of December, and that no further debit orders will be collected.
Kind regards
Noleen
We did provide you with feedback via email earlier this afternoon.
Your debit order collection date was the last day of the month and the debit order for December was collected on the 2nd of January, as the 31st of December was a Sunday and if the collection date falls on a Sunday, then we collect on the next business day.
I confirm that your policy has been cancelled effective end of December, and that no further debit orders will be collected.
Kind regards
Noleen
Zestlife's reply03 Jan 2024, 18:25
Official
Dear Rynette,
We did provide you with feedback via email earlier this afternoon.
Your debit order collection date was the last day of the month and the debit order for December was collected on the 2nd of January, as the 31st of December was a Sunday and if the collection date falls on a Sunday, then we collect on the next business day.
I confirm that your policy has been cancelled effective end of December, and that no further debit orders will be collected.
Kind regards
Noleen
We did provide you with feedback via email earlier this afternoon.
Your debit order collection date was the last day of the month and the debit order for December was collected on the 2nd of January, as the 31st of December was a Sunday and if the collection date falls on a Sunday, then we collect on the next business day.
I confirm that your policy has been cancelled effective end of December, and that no further debit orders will be collected.
Kind regards
Noleen
RC
Rynette C's updateReviewer Update
03 Jan 2024, 19:31I was told by your consultant that no debit order would run at the end December. Clearly your staff don't know what they are doing. Glad I cancelled regardless if this is how Zestlife operates.
RC
Rynette C's update03 Jan 2024, 19:31
Reviewer Update
I was told by your consultant that no debit order would run at the end December. Clearly your staff don't know what they are doing. Glad I cancelled regardless if this is how Zestlife operates.