NJ
Natalie J
1 reviews | Active since Oct 2014
10 May 2024, 09:28
People Please stay away from Zestlife
Good Day
i am not happy with services received from Zest Life as no one could find my application form for my claims which I emailed on the 6th of May 2024.
This is the second time I am claiming, and the service is just getting worst.
Helpful (0)
Replies (5)0
Replies (5)
Zestlife's replyOfficial
10 May 2024, 11:18Morning Natalie,
I sincerely apologise if you did not experience our normal level of service, as we aim to provide a good service experience.
We are investigating your claim and will provide you with feedback directly.
Best regardes
Noleen
I sincerely apologise if you did not experience our normal level of service, as we aim to provide a good service experience.
We are investigating your claim and will provide you with feedback directly.
Best regardes
Noleen
Zestlife's reply10 May 2024, 11:18
Official
Morning Natalie,
I sincerely apologise if you did not experience our normal level of service, as we aim to provide a good service experience.
We are investigating your claim and will provide you with feedback directly.
Best regardes
Noleen
I sincerely apologise if you did not experience our normal level of service, as we aim to provide a good service experience.
We are investigating your claim and will provide you with feedback directly.
Best regardes
Noleen
NJ
Natalie J's updateReviewer Update
20 May 2024, 14:53Thank you for calling me the day I posted this review, after allot of back and forth and submitting various documents multiple times I have not heard anything but an email this morning stating that they will place my last submission on my file, and I am sending emails to find out what is happening now and no response. I find it very frustrating that I have to come on this platform every time to get the services I was promised upon joining, I would like to know what the outcome is after being sent for verification to see if this is a pre-existing condition since I joined in December 2023.
All documents were submitted and the IC10 codes from the doctor and now a complete silence.
All documents were submitted and the IC10 codes from the doctor and now a complete silence.
NJ
Natalie J's update20 May 2024, 14:53
Reviewer Update
Thank you for calling me the day I posted this review, after allot of back and forth and submitting various documents multiple times I have not heard anything but an email this morning stating that they will place my last submission on my file, and I am sending emails to find out what is happening now and no response. I find it very frustrating that I have to come on this platform every time to get the services I was promised upon joining, I would like to know what the outcome is after being sent for verification to see if this is a pre-existing condition since I joined in December 2023.
All documents were submitted and the IC10 codes from the doctor and now a complete silence.
All documents were submitted and the IC10 codes from the doctor and now a complete silence.
Zestlife's replyOfficial
20 May 2024, 15:53Dear Natalie
We understand that you are unhappy with our service on your last two claims. Since you have logged the review, we have been in regular contact with you to get the required information to complete the assessments. Both claims have been assessed and is awaiting final review. Sam will give you feedback as soon as they have been reviewed.
I can assure you that the Team really work hard to provide a good claims experience to our clients and have gone out of their way to assist you to get your claims finalised.
Best regards
Noleen
We understand that you are unhappy with our service on your last two claims. Since you have logged the review, we have been in regular contact with you to get the required information to complete the assessments. Both claims have been assessed and is awaiting final review. Sam will give you feedback as soon as they have been reviewed.
I can assure you that the Team really work hard to provide a good claims experience to our clients and have gone out of their way to assist you to get your claims finalised.
Best regards
Noleen
Zestlife's reply20 May 2024, 15:53
Official
Dear Natalie
We understand that you are unhappy with our service on your last two claims. Since you have logged the review, we have been in regular contact with you to get the required information to complete the assessments. Both claims have been assessed and is awaiting final review. Sam will give you feedback as soon as they have been reviewed.
I can assure you that the Team really work hard to provide a good claims experience to our clients and have gone out of their way to assist you to get your claims finalised.
Best regards
Noleen
We understand that you are unhappy with our service on your last two claims. Since you have logged the review, we have been in regular contact with you to get the required information to complete the assessments. Both claims have been assessed and is awaiting final review. Sam will give you feedback as soon as they have been reviewed.
I can assure you that the Team really work hard to provide a good claims experience to our clients and have gone out of their way to assist you to get your claims finalised.
Best regards
Noleen
NJ
Natalie J's updateReviewer Update
21 May 2024, 13:18Good Day Noleen
Thank you for your response, I received my outcome this morning.
Kind Regards
Natalie
Thank you for your response, I received my outcome this morning.
Kind Regards
Natalie
NJ
Natalie J's update21 May 2024, 13:18
Reviewer Update
Good Day Noleen
Thank you for your response, I received my outcome this morning.
Kind Regards
Natalie
Thank you for your response, I received my outcome this morning.
Kind Regards
Natalie
Zestlife's replyOfficial
21 May 2024, 13:21Hi Natalie,
We are pleased that the claims have been resolved and trust that your next experience will be a good one again.
Kind regards
Noleen
We are pleased that the claims have been resolved and trust that your next experience will be a good one again.
Kind regards
Noleen
Zestlife's reply21 May 2024, 13:21
Official
Hi Natalie,
We are pleased that the claims have been resolved and trust that your next experience will be a good one again.
Kind regards
Noleen
We are pleased that the claims have been resolved and trust that your next experience will be a good one again.
Kind regards
Noleen