AP
Andre P
1 reviews | Active since Jun 2010
06 Jun 2019, 15:47
NO RESPONSE
Not getting any response or feedback, Spoke to both Karen and Karobo whom undertook to phone me back. Nothing happened The claims assessor is asking for reason code descriptions ? My medical aid only provide reasons for not paying a claim. All line items on claims were paid by medical aid but limited to medical aid tariff
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Replies (2)0
Replies (2)
Zestlife's replyOfficial
07 Jun 2019, 10:56Dear Andre
We are very sorry to hear about your bad claims experience. We view your complaint in a very serious light. We have escalated your complaint to the Head of the Claims Department and will be in contact with you shortly.
We are very sorry to hear about your bad claims experience. We view your complaint in a very serious light. We have escalated your complaint to the Head of the Claims Department and will be in contact with you shortly.
Best regards,
Zestlife's reply07 Jun 2019, 10:56
Official
Dear Andre
We are very sorry to hear about your bad claims experience. We view your complaint in a very serious light. We have escalated your complaint to the Head of the Claims Department and will be in contact with you shortly.
We are very sorry to hear about your bad claims experience. We view your complaint in a very serious light. We have escalated your complaint to the Head of the Claims Department and will be in contact with you shortly.
Best regards,
Zestlife's replyOfficial
07 Jun 2019, 11:47Dear Andre
As communicated in the telephonic conversation, your claim has been processed and payment will be made within 2 working days.
Kind regards
Zestlife
As communicated in the telephonic conversation, your claim has been processed and payment will be made within 2 working days.
Kind regards
Zestlife
Best regards,
Zestlife's reply07 Jun 2019, 11:47
Official
Dear Andre
As communicated in the telephonic conversation, your claim has been processed and payment will be made within 2 working days.
Kind regards
Zestlife
As communicated in the telephonic conversation, your claim has been processed and payment will be made within 2 working days.
Kind regards
Zestlife
Best regards,