No communication regarding a claim
I am writing to express my concern and frustration regarding the lack of communication regarding my claim, which I submitted more than two weeks ago. Despite sending multiple emails, I have not received any response or acknowledgment from your team, which is highly disappointing.
As a customer, I expect a timely and professional response, especially when it comes to claims and issues that need attention. The absence of communication and updates has left me in a very inconvenient position, and I am now requesting that my claim be addressed immediately.
Could you please provide an update on the status of my claim and clarify when I can expect a resolution? I trust that Zestlife values its customers and will take swift action to ensure this matter is handled without further delay.
We fully agree with you, and we strive to at all times provide professional service to our clients.
Your claim has been paid on the 15th of January and the a detailed claim statement was emailed to you. I will resend it to you again.
Kind regards
Noleen
We fully agree with you, and we strive to at all times provide professional service to our clients.
Your claim has been paid on the 15th of January and the a detailed claim statement was emailed to you. I will resend it to you again.
Kind regards
Noleen
I have received that statement 3 times already, so you don’t have to send it again.
On 15 January Zestlife paid R6761.34
M J Nel - R5 550.64
Petrie van der Merwe - R1210.70
I sent a NEW claim in on 14 January at 17:11, that have not been paid yet. The amount is R520.51.
So PLEASE send me a statement that shows that you did pay The R520.51.
How it is possible that I send in a claim on 14 Jan later afternoon and then it is “paid” the next morning.
This is ridiculous!!!
Please get you facts righ have send 8 emails in the past 2 weeks regarding this NEW claim.
I have received that statement 3 times already, so you don’t have to send it again.
On 15 January Zestlife paid R6761.34
M J Nel - R5 550.64
Petrie van der Merwe - R1210.70
I sent a NEW claim in on 14 January at 17:11, that have not been paid yet. The amount is R520.51.
So PLEASE send me a statement that shows that you did pay The R520.51.
How it is possible that I send in a claim on 14 Jan later afternoon and then it is “paid” the next morning.
This is ridiculous!!!
Please get you facts righ have send 8 emails in the past 2 weeks regarding this NEW claim.
Kind regards
Kind regards