TG
Tom G

1 reviews | Active since May 2019

13 Jun 2024, 13:39

Issue trying to purchase a Cancer Cover policy.

Yesterday, I contacted Zest Life four times by phone to inquire about their cancer coverage and was told that a sales representative would get in touch with me, but this did not happen. Today, I spoke with Michelle, who assured me that a sales representative would call within an hour. I also emailed them and filled out the online query form. Two hours later, a sales representative called, and after I agreed to accept the policy, they promised to call back at 11:30 AM to complete the application form. I am still waiting. If this is how you treat new customers, I can only imagine the level of service you provide.

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Replies (1)
Zestlife
Zestlife's reply14 Jun 2024, 04:44
Official
Dear Tom,

I do apologise that we did not get back to you timeously.    Wil arrange that on our of agents contact you.

Kind regards
Noleen