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Carly Kotze'

1 reviews | Active since Jan 2020

17 Jan 2020, 20:49

Helpful, honest and efficient

I recently underwent dental surgery and claimes from gap cover for the first time and was very nervous after reading negative reviews on Hello Peter for Zest life's gap cover.

I called Zest before the surgery and spoke to the most helpful consultant, Michelle. She patiently listened to and answered all of my questions which gave me the advice and reassurance I needed.

Being slightly worried that my submission may have been missing documents etc. I called Zest again and they tracked my claim and told me that all my documents were in order and advised that by today my claim would be complete.

Yesterday, I called again just to check everything was srill okay (first time gap cover claimer paranoia). Once again I was helped by the kindest, competent consultants. As of now, as promised, my claim has been processed and paid out to me.

Thank you Zestlife Team for all of your assistance in this process. I truely appreciate it and encourage others not to be put off by the few bad reviews, as your servive was impeccable.

PS: To anyone with first time gap cover claim jitters or frustrations in processing of claims - Zest isn't the greatest with emails, but just pick up the phone and give them a call and you'll receive the best service immediately :)

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Replies (1)
Zestlife
Zestlife's reply19 Jan 2020, 05:58
Official
Dear Carly,

Thank you for the compliment and I will share this with the team!

Their aim is to keep our clients happy and to meet their expectations.  Receiving a compliment like this always brightens their day and makes it so worth the efforts.

I will also look into improving our email correspondence.

Best
Noleen