MH
Murray H
1 reviews | Active since Sept 2019
18 Sept 2019, 13:05
Good luck when you try process a claim - 3 months plus now! Continual stalling. Don't go with these guys
Good luck trying to get a claim through. They'll repeatedly ask for docs you've already sent. They'll do whatever they can to stall your claim. Its 3 months now and there's still money owed to myself. They put me on hold and say they'll call back but don't. Please don't go with these guys. Look elsewhere.
I'll be moving my policy
Helpful (0)
Replies (3)0
Replies (3)
Zestlife's replyOfficial
18 Sept 2019, 13:33Dear Murray,
We will investigate your claim and provide you with feedback shortly.
Our claims turnaround time is generally about 15 working days from the date we have received all the required documentation as set out in the claim form.
Kind regards
Noleen
We will investigate your claim and provide you with feedback shortly.
Our claims turnaround time is generally about 15 working days from the date we have received all the required documentation as set out in the claim form.
Kind regards
Noleen
Zestlife's reply18 Sept 2019, 13:33
Official
Dear Murray,
We will investigate your claim and provide you with feedback shortly.
Our claims turnaround time is generally about 15 working days from the date we have received all the required documentation as set out in the claim form.
Kind regards
Noleen
We will investigate your claim and provide you with feedback shortly.
Our claims turnaround time is generally about 15 working days from the date we have received all the required documentation as set out in the claim form.
Kind regards
Noleen
MH
Murray H's updateReviewer Update
21 Sept 2019, 09:46Sorted soon after this response. Unfortunate that I have to post a complaint on a public forum in order for anything to get done.
MH
Murray H's update21 Sept 2019, 09:46
Reviewer Update
Sorted soon after this response. Unfortunate that I have to post a complaint on a public forum in order for anything to get done.
Zestlife's replyOfficial
21 Sept 2019, 11:46Dear Murray,
We are pleased that we have resolved your query. Our Claims Manager or any of us as Directors can always be contacted directly if you need any assistance.
Kind regards
Noleen
We are pleased that we have resolved your query. Our Claims Manager or any of us as Directors can always be contacted directly if you need any assistance.
Kind regards
Noleen
Zestlife's reply21 Sept 2019, 11:46
Official
Dear Murray,
We are pleased that we have resolved your query. Our Claims Manager or any of us as Directors can always be contacted directly if you need any assistance.
Kind regards
Noleen
We are pleased that we have resolved your query. Our Claims Manager or any of us as Directors can always be contacted directly if you need any assistance.
Kind regards
Noleen