1 reviews | Active since Mar 2017
do not use them for gap cover
<p>I am so disappointed with your terribly slow service and the lack of interest you have in solving customer queries. you have taken so long to process my claim, and every time i phone one of your agents just tell me that they have escalated it. in the meantime, i keep getting messages on my phone to say that you don't have all the necessary documentation to process my claim, even though your agents have told me that on your system it says all the necessary documents are there. </p> <p>i would discourage anyone from using zestlife. </p>
Dear Lize,
I have investigated your complaint and I do apologise for the delay with your claim. Looking at the audit trail of events I do feel that there is an opportunity for us to improve our processes and I have addressed this accordingly.
I refer to our telephone conversation this morning and as discussed we still require further information and as soon as we receive this we will give your claim priority.
Best regards
Noleen
Dear Lize,
I have investigated your complaint and I do apologise for the delay with your claim. Looking at the audit trail of events I do feel that there is an opportunity for us to improve our processes and I have addressed this accordingly.
I refer to our telephone conversation this morning and as discussed we still require further information and as soon as we receive this we will give your claim priority.
Best regards
Noleen