DO NOT TAKE ANY POLICY WITH ZESTLIFE

Good day,

Last week Wednesday, 30/10/2020 if not Thursday, 01/10/2020 I was called by a Zestlife Consultant to offer me a car finance protection cover. I was very skeptical as the consultant spoke to me in connection to the policy, reason being, 1. when I bough the vehicle through finance, nothing was explained to me upfront in connection to this policy by the dealer, 2. Communication with the dealer and the bank was transparent and very clear; things I dint not understand were explained and things I did not needed as part of my finance were called out with my consent. 3. The Zestlife consultant that called me, kept on insisting on that I need the policy and is mandatory. I told the guy that as we speak I am research about this and nothing is mandatory with such policy and if one get finance from the bank, the bank or dealer always say such upfront should there be a need for it. 4. i was not comfortable with disclosing my person details telephonically to the consultant, however, he promised that calls are recorded and can be requested. Today, 06/10/2020 I went to the dealer to enquire about this policy as my kept questioning myself about it and why was I not told of such upfront, the dealer said: 1. they do not work with Zestlife. this came as a shock to me, as the email I received from Zestlife subject had the Dealers Name - Zestlife. We tried to call Zestlife and there was no answer, to quire the policy. Again, this afternoon I tried calling Zestlife to cancel the policy, there was no answer. May i please be assisted with cancelling this policy as i was not from the begging when i spoke to the consultant, how he forcefully insisted that i take the policy and is mandatory and ho he said the dealer should have explained to me the policy. He kept saying he can see on his system that the dealer had not included the cover and i needed this. I have emailed Zestlife requesting to cancel the policy, i have only received the automated response, may i please be assisted to cancel their policy as I can not get hold of them on both on theses contact No. *** ***.

Thank you