KN
Komalan N
1 reviews | Active since Jun 2024
25 Jun 2024, 16:15
Disappointed but not surprised
Hi. I have had gapcover since 2016. I took my little one to the casualty because her temp was very high . My claim was unsurprisingly rejected. When it's time for an increase or paying the premium then there's no issues. When it's claim time then we hear all the stories. Very disappointing
Helpful (0)
Replies (3)0
Replies (3)
Zestlife's replyOfficial
25 Jun 2024, 16:20Dear Komalan,
We value the fact that you are a long-standing customer. We will investigate your claim and provide you with feedback.
It is important to note your policy states the terms and conditions of qualifying claims and that not all shortfalls are necessary covered by Gap. We strive to pay valid claims.
Kind regards
We value the fact that you are a long-standing customer. We will investigate your claim and provide you with feedback.
It is important to note your policy states the terms and conditions of qualifying claims and that not all shortfalls are necessary covered by Gap. We strive to pay valid claims.
Kind regards
Zestlife's reply25 Jun 2024, 16:20
Official
Dear Komalan,
We value the fact that you are a long-standing customer. We will investigate your claim and provide you with feedback.
It is important to note your policy states the terms and conditions of qualifying claims and that not all shortfalls are necessary covered by Gap. We strive to pay valid claims.
Kind regards
We value the fact that you are a long-standing customer. We will investigate your claim and provide you with feedback.
It is important to note your policy states the terms and conditions of qualifying claims and that not all shortfalls are necessary covered by Gap. We strive to pay valid claims.
Kind regards
KN
Komalan N's updateReviewer Update
26 Jun 2024, 10:57Thank you for the magnificent response and support. I really appreciate all the calls and emails. Well done. The call centre agent was very supportive and explained everything in great detail. The manager was excellent in providing a quick response.
KN
Komalan N's update26 Jun 2024, 10:57
Reviewer Update
Thank you for the magnificent response and support. I really appreciate all the calls and emails. Well done. The call centre agent was very supportive and explained everything in great detail. The manager was excellent in providing a quick response.
Zestlife's replyOfficial
02 Jul 2024, 12:42Dear Komalan
Thank you for your reply.
We are glad that you were satisfied with the support you received.
Kind regards
Noleen
Thank you for your reply.
We are glad that you were satisfied with the support you received.
Kind regards
Noleen
Zestlife's reply02 Jul 2024, 12:42
Official
Dear Komalan
Thank you for your reply.
We are glad that you were satisfied with the support you received.
Kind regards
Noleen
Thank you for your reply.
We are glad that you were satisfied with the support you received.
Kind regards
Noleen