1 reviews | Active since Sept 2015
Deliberate Delays to Avoid Payouts
I logged a simple claim on 3 August, received a request for additional information on 10 August and sent it on 16 August and after more requests again on 24 August only to receive another request for the same information on 3 September! I have complained about this previously and have to repeat myself - go learn from other insurance companies and improve your outdated claim process with claim information anf forms spread accross multiple PDF forms. It is outdated!! But it appears that the unnecessarily complicated process along with deliberate delays (you ignore my emails), it is a tactic to avoid payouts. Please pull up your socks and get a grip of your mailbox. I am not residing the info for a third time. Since I have sent the required info on 10 August, it has been more than three weeks, which put you in violation of your own claims policy.
I do apologise if you feel frustrated with our claims process. We do however require certain documentation to assess a claim, and these are clearly listed in the claim form.
We will investigate your claim and provide you with feedback shortly.
I can assure you that we have no intention to stall or not pay valid claims. We take the utmost care to pay valid claims with complete documentation as fast as possible.
Kind regardsNoleen
I do apologise if you feel frustrated with our claims process. We do however require certain documentation to assess a claim, and these are clearly listed in the claim form.
We will investigate your claim and provide you with feedback shortly.
I can assure you that we have no intention to stall or not pay valid claims. We take the utmost care to pay valid claims with complete documentation as fast as possible.
Kind regardsNoleen