Completed the online claim form using the new (for me) instructions

Completed the online claim form using the new (for me) instructions. Got a reply saying information was missing, and thought 'okay, here we go. Delaying tactics.' Same day I received a mail from the service provider enclosing the required information, which Zestlife had asked them to send me. Sent this information on to Zestlife, and 4 days later the payment was in my account. Well done Zestlife!