CLAIM SUBMITTED, CLAIM PAID, SATISFIED CLIENT

Just a quick thank you to ZESTLIFE for settling my claim. When I first started putting my gap claim together I did some quick research on ZESTLIFE on HelloPeter. For a moment I was worried that I am with the wrong gap insurer after reading the many complaints. At that stage I decided that I would also put in a review once all was complete but that I would make sure that I comp**** with the policy terms and the claims requirements so that my review would be fair. Below is my review:

I phoned you on 9 October 2019 and spoke with a really helpful consultant (Michelle) who even asked about how my recovery was going - that was refreshing. She informed me that I had a 'potential claim' and helped me step by step answering all of my questions and explained the necessity of submitting all of the required documentation.

Claim emailed on 10 October 2019 - received confirmation of receipt of email.

Received email on 15 October 2019 confirming claim has been captured and will be assessed.

Today, 5 November 2019: Called ZESTLIFE to query claim status. Informed that it was in final stage and I would receive email by the end of the week.

Around midday on 5 November 2019: I received email confirming claim approved (the full amount not paid by my medical aid) and that payment would reflect within 48 hours. Payment was in my account within an hour of this email - paid over to doctors already.

THANK YOU for paying out as per the policy which was my only expectation.