LN
Litha N
1 reviews | Active since Mar 2024
11 Mar 2024, 12:52
Claim
I am having the worst experience with these guys. Sent out a claim on the 15th of Feb. Basic day to day dental visit claim. Today it’s the 11th of March they are still escalating. I have sent invoices bank confirmation letter and a claims form but I am getting a run around still. Everytime I call the matter is getting escalated but no one gets back to me. Like this is so disappointing especially since my first claim went through with no hustle but the second one is a problem despite it being the same dentist.
Helpful (0)
Replies (5)0
Replies (5)
Zestlife's replyOfficial
11 Mar 2024, 12:57Dear Litha,
I do apologise that your second claim is not going as smoothly as your first claim.
We will investigate the matter and provide you with feedback as soon as possible.
Kind regards
Noleen
I do apologise that your second claim is not going as smoothly as your first claim.
We will investigate the matter and provide you with feedback as soon as possible.
Kind regards
Noleen
Zestlife's reply11 Mar 2024, 12:57
Official
Dear Litha,
I do apologise that your second claim is not going as smoothly as your first claim.
We will investigate the matter and provide you with feedback as soon as possible.
Kind regards
Noleen
I do apologise that your second claim is not going as smoothly as your first claim.
We will investigate the matter and provide you with feedback as soon as possible.
Kind regards
Noleen
LN
Litha N's updateReviewer Update
12 Mar 2024, 08:41Still no response, no call. This matter is such an easy one to investigate. I do not understand what is complicated. You have all invoices, you have a claims form with all information you have my bank confirmation.
LN
Litha N's update12 Mar 2024, 08:41
Reviewer Update
Still no response, no call. This matter is such an easy one to investigate. I do not understand what is complicated. You have all invoices, you have a claims form with all information you have my bank confirmation.
Zestlife's replyOfficial
12 Mar 2024, 11:33Dear Litha,
We did try to reach you yesterday afternoon. We have managed to get in touch with you this morning and are attending to your claim.
Best regards
Noleen
We did try to reach you yesterday afternoon. We have managed to get in touch with you this morning and are attending to your claim.
Best regards
Noleen
Zestlife's reply12 Mar 2024, 11:33
Official
Dear Litha,
We did try to reach you yesterday afternoon. We have managed to get in touch with you this morning and are attending to your claim.
Best regards
Noleen
We did try to reach you yesterday afternoon. We have managed to get in touch with you this morning and are attending to your claim.
Best regards
Noleen
LN
Litha N's updateReviewer Update
13 Mar 2024, 06:43Thank you to Samantha for taking over this claim and following up, updating me, assuring me that this will be sorted. I finally got my statement for the payout.
LN
Litha N's update13 Mar 2024, 06:43
Reviewer Update
Thank you to Samantha for taking over this claim and following up, updating me, assuring me that this will be sorted. I finally got my statement for the payout.
Zestlife's replyOfficial
13 Mar 2024, 07:47Morning Litha,
Very pleased that the matter has been resolved.
Best
Noleen
Very pleased that the matter has been resolved.
Best
Noleen
Zestlife's reply13 Mar 2024, 07:47
Official
Morning Litha,
Very pleased that the matter has been resolved.
Best
Noleen
Very pleased that the matter has been resolved.
Best
Noleen