ER
Elaine R
1 reviews | Active since Aug 2018
26 Jul 2023, 10:32
********* - Changing policy without customer consent
They changed my policy choice and debit order WITHOUT contacting me beforehand. Then when I query it they say that I have to take out Gap cover for all dependents on my medical aid and can't take it out for main member only. The premium is now 3 times more than what I signed for and that without consent!!! Then they tell me they cant stop the debit order because it's already through to collections. Completely ********* and most likely ******* as well. You'll never see me again.
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Replies (2)
Zestlife's replyOfficial
26 Jul 2023, 12:44Dear Elaine,
I do apologise if you did not get what you expected.
We take care to set out our brochures as well and detailed as possible and the pricing is stated for all the cover options. As you state correctly Gap covers the principal medical aid member as well as all the dependants on the medical aid.
We will contact you directly.
Kind regards
Noleen
I do apologise if you did not get what you expected.
We take care to set out our brochures as well and detailed as possible and the pricing is stated for all the cover options. As you state correctly Gap covers the principal medical aid member as well as all the dependants on the medical aid.
We will contact you directly.
Kind regards
Noleen
Best regards,
Zestlife's reply26 Jul 2023, 12:44
Official
Dear Elaine,
I do apologise if you did not get what you expected.
We take care to set out our brochures as well and detailed as possible and the pricing is stated for all the cover options. As you state correctly Gap covers the principal medical aid member as well as all the dependants on the medical aid.
We will contact you directly.
Kind regards
Noleen
I do apologise if you did not get what you expected.
We take care to set out our brochures as well and detailed as possible and the pricing is stated for all the cover options. As you state correctly Gap covers the principal medical aid member as well as all the dependants on the medical aid.
We will contact you directly.
Kind regards
Noleen
Best regards,
ER
Elaine R's updateReviewer Update
26 Jul 2023, 16:30Noleen don't sugarcoat your response now. You know you were wrong for not contacting me before the time and I had a call today admitting that.
ER
Elaine R's update26 Jul 2023, 16:30
Reviewer Update
Noleen don't sugarcoat your response now. You know you were wrong for not contacting me before the time and I had a call today admitting that.