SL
Sanita L
1 reviews | Active since Sept 2018
17 Jul 2025, 12:10
Beware poor customer claim service.
. Zestlif, always has a delay in payments. Their 14day payment is not accurate at all. They use a company med claim assist which prolongs te claim. Not recommended at all.
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Zestlife's replyOfficial
17 Jul 2025, 13:03 Dear Sanita, Thank you for your feedback. We are sorry to hear about your frustration and experience with the claims process. While our goal is to process claims within 14 working days, delays can occasionally occur, especially when additional information is needed from service providers or administrators like Med Claim Assist.
We do take your concerns seriously and would like to resolve this for you and will reach out to you directly. We appreciate your patience and the opportunity to resolve this matter. Kind regards, Noleen
We do take your concerns seriously and would like to resolve this for you and will reach out to you directly. We appreciate your patience and the opportunity to resolve this matter. Kind regards, Noleen
Zestlife's reply17 Jul 2025, 13:03
Official
Dear Sanita, Thank you for your feedback. We are sorry to hear about your frustration and experience with the claims process. While our goal is to process claims within 14 working days, delays can occasionally occur, especially when additional information is needed from service providers or administrators like Med Claim Assist.
We do take your concerns seriously and would like to resolve this for you and will reach out to you directly. We appreciate your patience and the opportunity to resolve this matter. Kind regards, Noleen
We do take your concerns seriously and would like to resolve this for you and will reach out to you directly. We appreciate your patience and the opportunity to resolve this matter. Kind regards, Noleen