1 reviews | Active since Oct 2016
Bad Service
I have been struggling to get Zestlife to pay my shortfall on my claims. Every second day I receive an automated sms stating there is outstanding information. the lasts one now is that I sent them a claims report statement and not a claims history from Bonitas. when i requested a Claims Transaction history FROM Bonitas, I was given the Claims report Statement that show everything about the Claim!!!! what more does Zestlife want!!!. they are quick to debt but not when it's time to pay as promise, there are issues. I have included my Drs letters as well from the 15 Jan recommending that the surgery I went for needed to be done. What else does Zestlife want??? Should i send you a blood Sample or something??????
Thank you for reaching out and for sharing your experience. I’m really sorry to hear about the frustration you’ve been dealing with, that’s certainly not the experience we want to provide you. We understand how important it is to have your claim processed smoothly, and we appreciate you providing all the documents you have so far.
We are investigating this matter with the relevant team as a priority and get back to you as soon as we have clarity on the outstanding requirements.
Thank you for your patience while we look into this.
Kind regards,
Noleen
Thank you for reaching out and for sharing your experience. I’m really sorry to hear about the frustration you’ve been dealing with, that’s certainly not the experience we want to provide you. We understand how important it is to have your claim processed smoothly, and we appreciate you providing all the documents you have so far.
We are investigating this matter with the relevant team as a priority and get back to you as soon as we have clarity on the outstanding requirements.
Thank you for your patience while we look into this.
Kind regards,
Noleen