*********** and totally unhelpful

Firstly consultant loaded the incorrect plan. I got the quote from the Opthalmologist that he is charging 400% over the scheme rate. I called to find out what I'm covered for because clearly I don't have that kind of money lying around and that's why I have gap cover only to be told they cannot assist till the procedure is done, then only can they assess the claim. What nonsense. I'm supposed to pay upfront approximately R90000, with no guarantee of getting any of it back. Why do I have gap cover then. Atleast medical is able to tell me how much they cover, why can't gap cover do the same. They never told me all this when they offered me the cover. All I want to know is to look at the quote and tell me what they cover, is that so difficult. If that's the case they must cancel my cover and give me back all my money because they falsely advertise their benefits. They expect me to do all the research, can't even assist with a written quote. All they can do is take my money and then look for any excuse to reject the claim