ZASTTRA - *******

Kindly note that have tried to call them several times and despite being caller in front of the queue wait several minutes with no reply. Please note that I have contacted your office on numerous occasions requesting my refund and have been advised by Nonjabulo that my matter has been assigned to Shaun Parker.

She has tried transferring my call to him several times but there is no answer. I want to know when are you going to refund me for the order I placed in DECEMBER AND STILL HAVE NOT RECEIVED. As the “middleman” and company that has taken my money you are liable for ensuring I receive my goods or money back due to the service not being fulfilled. apparentky the second part of the order that i have not been refunded for is laying at Chatsworth post office when i resing in gauteng. I spoke to three consultants during the past months ho all agree that my part refund is still outstanding. I think the ones name was Linda, who said she would contact the Chatsworth post office to get them to redeliver the parcel to me but could not get hold of any one, she said she would carry on trying but I have not received any feedback from her.

I then spoke to Zama who advised that your account department responded stating that the refund was done and no further refund was applicable.

We have clearly established that my order was a 2 part order of which I did not receive anything! My order total was R274.20, I was refunded R116.00 on 24/04 therefore I am due a refund of R158.20 which includes the delivery cost AS I DID NOT RECEIVE MY ORDER.

It would be highly appreciated if I can get my refund as a matter of urgency.