Zasttra - Hopeless e-commerce site

I made a purchase on the 29th of April (which was meant to take 2-5 working days). on the 13th of may i got an email informing me that the seller does not have stock for this item and that my order has been cancelled and a refund request has been sent to payfast. The transfer to my bank account can take up to a maximum of 10 working days once executed. After lodging a complaint. on the 5th of June I was informed the payment would be processed within 5 days. Last week Tuesday I received this message via Fb Messenger. "Please note that it is taking 14 days for Payfast to process refunds due to a high number of emails on their side. Your trust and patience is appreciated." Today is just over 21 business days and counting.