LM
Lebenya M

1 reviews | Active since Feb 2015

07 Apr 2017, 11:58

Wrong Products Delivered Two Months After Purchase

<p>I bought two phone covers from the Zasttra.com site at the end of January 2017, the first cover was delivered just over a month after thepurchase date and it did not fit the phone it was advertise as being for, I then informed them about this and they told me that they would collect it when they delivered the second cover. Just over a month after delivery of the first cover the second one was delivered only to find out that it too didn't fit the phone I bougth it for. I called the company to find out what the way forward was but they did not seem to be sure as to how to proceed from here, the one agent told me to send them back so they could either change them or refund me, the other one said I should take pictures and send them in so they show their supplier. Either way I am now sitting with two phone that do not have any protective covers since the ones I invested in do not fit. I sent them the pictures this morning and I am awaiting a reply from them, if they are going to complain to their suplier does it mean I have to wait another two months? I was very excited about these covers but as it stands now I urger others not to buy from this company... you will end up regretting it like I am now...</p>

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Replies (1)
zasttra.com
zasttra.com's reply22 May 2017, 19:42
Official

Good Morning Sunshine!

Thanks for buying things from us! Unfortunately this is an automated reply as all our operators are currently busy doing better things. We would like you to continue working with us to keep up our awesome service and award winning customer care.

Thanks!

Zastrra.com (2017 LeMans Winner)