Unhelpful and pretty much useless

<p>I ordered from Zastrra.com on the 7 December 2016 a few items. Once the order was confirmed, I received a mail on the 10 December that all items would be shipped seperately and take approximately 4-6 weeks. I received a mail on the 27 Jnauary 2017 to say one of the items were successfully delievered. However I did not receive it. I followed up with the courier company (DPE South Africa) on the same day, and they advised that it was returned to their depot in Pietermaritzburg as the driver could not locate my office park. I then checked the adress and asked them to ask the driver to call if they cannot find it as the driver did not try to call at all. I have succesfully received many online orders from other companies without any hassle as this is a big office park. I then followed up with Zastrra and DPE on the 30 January and DPE advised that it will be delivered. Zastrra gave me a standard response that it is being returned to them:</p> <p>"Thank you for your email.</p> <p>We can confirm that the courier says the order was not signed for so its coming back to us.</p> <p>If you have any questions, please do not hesitate to ask me."</p> <p> </p> <p>I then responded ony received aother response on the 03 Feb from the same person (Siphelele Biyela) to say: "Thank you for your email.</p> <p>Kindly note that the item that you have ordered is dispatched in 5 to 7 working days and the transit time once it has been dispatched is 15 to 60 working days (2 to 8 weeks).You will get a notification sms once the parcel reaches your nearest post office</p> <p>If you have any questions, please do not hesitate to ask me."</p> <p> </p> <p>Again unhelpful, so I called the courier company and they advised that it has been delivered to Zastraa. At this point, I got extremely frustrated as I cannot understand the courier company's or Zastrra's logic to return it without contacting me about the whereabouts of the office park or the parcel or anything of that sought. </p> <p> </p> <p>I then received a response from Zastrra on 06 Feb 2017, to say: "We can confirm that the couriers tried delivering 3 times so for you to get the item delivered to you will have to pay R99.00 for shipping.".</p> <p> </p> <p>This is honestly the most painful process on ordering and getting something online ever. I often purchase online and with every other company it has been effortless. No courier company has had an issue finding the office park. And lastly, you canot consider "trying"if you have not contacted me to get clarity of the office park. Nor did the driver call to say he was here. That is not "trying". ou did not even contact me to tell me what is going on.</p> <p> </p> <p>I have remaining orders still to be delivered and after this painful experience, I doubt I am going to get the rest so I would like a refund.</p>