MR
Melissa R
1 reviews | Active since Feb 2012
21 Nov 2015, 08:57
THE WORST ONLINE SERVICE EVER!!!!!
I made an order 8 days ago and paid immediately. They lost the record of payment. Cancelled the order!<br> I sent proof of payment and they promised to deliver it immediately.3 service calls and 2 e-mails later and despite multiple promises they have not delivered my order which I need urgently for today.<br> Not Zasttra, rather disaster!!<br> The worst service ever!!!!<br> DO NOT USE IF YOU WANT TO ACTUALLY RECEIVE YOUR ORDER!!!
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zasttra.com's replyOfficial
25 Nov 2015, 11:25Hello Melissa Rowlston,
Thank you for your feedback.
We apologise for any inconvenience caused. One of our team members will be in contact in regards to the whereabouts of your parcel and when it will be delivered to you.
We are taking the necessary actions to improve our communication and making sure this matter is resolved ASAP.
Kind regards,
Zasttra.com
Thank you for your feedback.
We apologise for any inconvenience caused. One of our team members will be in contact in regards to the whereabouts of your parcel and when it will be delivered to you.
We are taking the necessary actions to improve our communication and making sure this matter is resolved ASAP.
Kind regards,
Zasttra.com
zasttra.com's reply25 Nov 2015, 11:25
Official
Hello Melissa Rowlston,
Thank you for your feedback.
We apologise for any inconvenience caused. One of our team members will be in contact in regards to the whereabouts of your parcel and when it will be delivered to you.
We are taking the necessary actions to improve our communication and making sure this matter is resolved ASAP.
Kind regards,
Zasttra.com
Thank you for your feedback.
We apologise for any inconvenience caused. One of our team members will be in contact in regards to the whereabouts of your parcel and when it will be delivered to you.
We are taking the necessary actions to improve our communication and making sure this matter is resolved ASAP.
Kind regards,
Zasttra.com