RL
Ruan L

1 reviews | Active since Oct 2016

17 Oct 2016, 13:14

The first and last purchase......

<p>It all started with a friend informing me about a current sale on Zasttra. I ended up buying a smart watch on Zastra on the 23rd of August 2016. Zasttra made a lot of promises to me, sadly not one of the promises was kept.</p> <p>The fist promise was: “Text notifications On! We’ll keep you updated when your package is shipped, delivered, and even delayed.” I haven’t received any update what so ever.</p> <p>Sooooo after more than a month I tried phoning Zasttra, it is single handedly the most difficult task to get through to someone. Which I tried on a few occasion, without any success.</p> <p>After sending messages that describe how bad Zasttra’s service is when comparing it to Takealot, in fact Zasttra is nowhere close to being in the league of Takealot.</p> <p> Two weeks ago I was include in an email from Ashley Mushaninga from Zasttra where he is starting to ********** that my parcel has been in transit from the 19th of September.</p> <p>I am past the point of stressing about losing my money, I just want to ensure the no one else get the same terrible experience that I received.</p> <p>Just to close, it doesn’t matter how cheap Zasttra initially is when shopping around, think twice before you buying something you would never get.</p>

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Replies (4)
zasttra.com
zasttra.com's reply17 Oct 2016, 14:21
Official

Hello Ruan,

Thank you for your feedback. Kindly note your item was dispatched on the 26th of August with tracking details provided. Items are sent using standard overseas shipping to your nearest post office and takes 15-60 days as stated on the listing.

According to the tracking number provided to you when your item was dispatched, your package is currently undergoing customs inspection in JHB.

If you have any questions you may contact our warehouse or email us and one of our team members will get back to you as soon as possible.

Regards

Zasttra.com

RL
Ruan L's update20 Oct 2016, 14:13
Reviewer Update

Thanks Zasttra for making me walk a few kilometres to a post office which was nowhere close to the address that I specified for delivery. Then upon collecting the parcel I had to pay for the delivery. Then the moment of truth opening the parcel. I was not even surprised, it was empty no watch. Just the charging cable. I will go out of my way to tell every single person I know of how I was ****med by Zasttra. The few hundred bucks are nothing compared to the frustration of going through such lengths to purchase something and then be disappointed.

zasttra.com
zasttra.com's reply20 Oct 2016, 14:39
Official

Hello

Please note the shipping method was stated in the listing.

Customs charges are also refunded to customers for purchases made on Zasttra.com as stated in our international shipping policy - this can be found on our website as well.

Kindly email us your invoice and any other issues you need resolving.

Regards

Zasttra.com

RL
Ruan L's update20 Oct 2016, 15:08
Reviewer Update

Read my email and advise on the actual reason for the complaint, I have not received the watch.