the company is dishonest and reap people off

i ordered a watch for kids in April on their website. they give you the tracking order no and you are able to see when and how long will it reach the destination. i checked in May it just arrived in south african airport. in July i checked it was still at customs. this month i decided to email them and i was told its a post office but they cannot tell me which post office. i have been emailing back and forth and i decided to call and they told me they will escalate it to their manager. i had to follow up and no one even bothered to give me an update. i went to the post office to look for the watch the parcel didnt even arrive. i emailed international post office and zasttra and then i received a feedback if i want to place another order or get a refund. i told them it was my first time doing business with them , i'm disgusted and therefore i do no longer wish to do business with them. they promised me a refund, this was monday and till today still nothing. today funny enough a received an email from them to my surprise it means they **** when they mentioned my order was at the custom duties and post office as on their email it states they did not have stock, after six months of waiting for the item and to find out you were **** to and they had your money wow. please refrain from using Zasttra to buy stuff from there - trust its bad and so is their support and customer service. Your order has been canceled here's email proof from them From: Zasttra.com ********** Sent: 24 August 2017 08:34 AM Subject: Order #37752 has been canceled Order #was canceled because we did not have enough stock to fulfill your order and your payment has been refunded .