Terrible Service

I ordered and paid for an online item on 1 April. From 11 April I started calling Zasttra to try and figure out why I had not yet received anything. (they sent me an email saying the order was fulfilled and I got a tracking number) The respondent told me that they will follow up and email me back the next day. No one did. I called again on 13 April and insisted to be given some sort of answer. The respondent then told me they did email the seller. The respondent sent the email correspondence to me and on that email I found that the seller advised Zasttra on the 1st of April that they are out of stock. I was not going to receive anything.<br> No one at Zasstra bothered to let me know!!!<br> I am not so much upset that there was no stock... I understand stock can run out. But I am disgusted that I had to call Zasttra twice to ask for information that they could have given me 12 days earlier. Now they are doing a refund for me that will take another 10 working days.... That means I am out of pocket for over three weeks. No one has called me, or offered me an explanation or even apologized