Store credit instead of refund.

Ordered and paid for items on 5th July 2019 - order ***.

Two months later on 5th September 2019 I received an email from them saying that the items ordered could not be supp**** and that they had credited my wallet with the purchase amount.

I rep**** and requested that as I had paid for this order with my credit card, I would like the credit card to be refunded as opposed to a wallet credit - AKA a store credit.

Since then I have sent several emails and attempted to speak to someone on the given telephone number ***. Some mails were rep**** to saying that my query had been passed on to the finance department to process the refund. The telephone calls were auto answered, Despite hanging on for around ten minutes each time and constantly hearing "You are number one in the queue..." I never had the chance to speak to an actual person.

Subsequent emails have not been responded to and I have still not received the credit card refund. Dare I even mention interest accrued on this amount whilst the funds have sat in their account for almost three months?

Deal with this company at your own peril!

Bob T