STILL NO REFUND. *** ?!

<p>The parcel was collected 15 days ago. When will the credits (shipping refund 94.05 plus item refund 153.99 = TOTAL 248.04) be allocated to my account? I am not wasting another 13 minutes on the phone to speak to one of your agents either. SORT THIS OUT, I AM DONE WAITING. The service is PATHETIC. PS: Respond to me as Vaina - do not use my real name - this is a public platform for complaints and I have plenty of them!! </p>