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<p>I purchased a power bank (20000mAh Power Bank) on 04 April 2016 for R385.99. I received the product, charged it (sometimes 2 phones) and started using it, the device just cut out after 20 minutes of charging. I returned the product, had to pay R99.00 for them to send a courier to collect the item. Item was collected, I eventually got a confirmation email to advise the "New Note Just Added for Return". I did not understand this and called the offices today (24/05/2016), spoke to Wale, introduced himself as the manager, and he refused to give his surname. Wale told me they tested the product and it worked fine with no issues, I asked him about testing it with 2 phones, he then said no the one port is meant for android and the other of iphone, I then argued that the adverti*****t never stated this, therefore if I was given an item that does not perform as advertised and I return it in an excellent condition I should be eligible for a refund. He refused to help, I got upset just requested that the product be returned to me. I hope it does get returned.</p>