return policy

<p>i have bought a wifi modem but its not the suitable one at Zastrra they sent me a link to do the returns and it needs to forward me the email that they received my returns but to date i havent received it and i need to do this within 7 working days so what should happen if the delay is on their side</p> <p> </p> <p>Dear Adelaide Msezane,<br /> <br /> To read, rate or continue this conversation online, click here *<br /> </p> <p>Wale Adejumo, 02 Mar 12:21<br />Hello,<br /> <br /> Thank you for your email.<br /> <br /> I am sorry for the late feedback.<br /> <br /> Please use this email address and this order number: ********** and 34254 when filing a return here: https://www.zasttra.com/pages/returns<br /> <br /> If you have any questions, please do not hesitate to ask me.<br />Adelaide Msezane, 28 Feb 14:06<br />Good day<br /> <br /> Im so frustrated by your system is not user friendly<br /> <br /> Your customer care sent me a link to put the order number and email but it doesn't open<br /> <br /> I called the ********** 746 for 20 minutes without any help<br /> <br /> Can somebody assist please this is frustrating for real<br /> <br /> Siphelele Biyela, 28 Feb 12:41<br /> <br /> Hello,<br /> <br /> Thank you for your email.<br /> <br /> Please log for a return on this link,<br /> <br /> https://www.zasttra.com/pages/returns<br /> <br /> If you have any questions, please do not hesitate to ask me.<br /> <br /><br /></p>