Refused Refunds, Blocked from Facebook and now no communication.
<p>Good Day, </p> <p> </p> <p>I purchased an Item from this company through bidorbuy.com. After realising I could get it from takealot.com faster and cheaper, I emailed to request a refund. This was done within an HOUR! </p> <p> </p> <p>They only responded to my 2 emails, 4 working days later and said I need to forfeit 15% due to cancellation as the order waa already placed. </p> <p> </p> <p>I asked them to confirm when they placed the order they confirmed it was placed 4 days after my bidorbuy order was paid. Therefore if they read their emails I wouldnt have to pay this.</p> <p> </p> <p>Then after being blocked on Facebook, promised return calls that never happened. I got hold of the refund manager and he assured me the item will be delivered the 26th May 2016.</p> <p> </p> <p>Today is the 26th May 2016. I received an email 2 days ago to say my parcek has arrived. Ive been home whole week and no parcel came. They refuse to reply to me and I am fed up!</p> <p> </p> <p>Worse communication, Inadequate staff.</p> <p> </p> <p>DO NOT ORDER ANYTHING FROM THEM. WASTE OF TIME.</p>
Hello Azraah,
Thank you for your feedback. We apologise for the inconvenience however kindly note we do experience high volumes of emails therefore it is not possible to see and reply to your email immediately.
With regards to your cancellation this was only carried out 4 working days after your order was made which is unfortunately too late based on our policies which are stipulated within our product descriptions.
Your order has 10-15 working days processing time and was dispatched on the 20th of May with the tracking number provided. You may follow up with the courier company to organise a suitable delivery time.
If you require any assistance you can contact us during office hours (9-5pm weekdays).
Regards.
Hello Azraah,
Thank you for your feedback. We apologise for the inconvenience however kindly note we do experience high volumes of emails therefore it is not possible to see and reply to your email immediately.
With regards to your cancellation this was only carried out 4 working days after your order was made which is unfortunately too late based on our policies which are stipulated within our product descriptions.
Your order has 10-15 working days processing time and was dispatched on the 20th of May with the tracking number provided. You may follow up with the courier company to organise a suitable delivery time.
If you require any assistance you can contact us during office hours (9-5pm weekdays).
Regards.