1 reviews | Active since Sept 2016
Really Bad Service, No response
<p>I have returned an item that was DOA "Dead On Arrival" Zasttra does not respond to !!</p> <p>Sent emails NOTHING</p> <p>3 call lasting 45mins No answer and when answered they immediatly put the phone down.</p> <p>Live chat no response for about 40 mins</p> <p>It has been 3 week with no response no returned item. If this is the service they pride themselves on I am horrifiedAs promised this item shoud have been returned to me more than a week ago</p> <p>Today 06/09 I have spent 45 mins on the phone 38 mins on live chat and sent 4 emails to them. NO RESPONSE</p>
Hello,
Thank you for your feedback.
Could you clarify which item you are reffering to from 3 weeks ago as we only received one item 5 working days ago.
We do apologise for the inconvenience however your item is still being tested therefore we cannot update you until we can conclude on the problem.
Please note our phone lines are very busy and we try to respond to emails as soon as possible. Thank you for your patience
Hello,
Thank you for your feedback.
Could you clarify which item you are reffering to from 3 weeks ago as we only received one item 5 working days ago.
We do apologise for the inconvenience however your item is still being tested therefore we cannot update you until we can conclude on the problem.
Please note our phone lines are very busy and we try to respond to emails as soon as possible. Thank you for your patience
Nice response but really go look at your books .. BUT lets leave it as I am wrong as of the 17 of Aug to Current I still do not have a working "NEW" MXqPro"
NOW EXPLAIN THIS
You send me a secondhand device with no power supply, the box is not sealed AND someone has made notes on the manual
The remote was clearly used and not wrapped "as the first box I got"
There are no ties on the cable
REALLY ZASTTRA lets give the client that paid full price a secondhand device to keep him happy and at that a incomplete package
NOw maybe you will call me as you do not answer your lines I did email you my number ASHLEY ... CALL ME lets resolve this.
I think next steps must me Consumer Board, and Legal Action.
Nice response but really go look at your books .. BUT lets leave it as I am wrong as of the 17 of Aug to Current I still do not have a working "NEW" MXqPro"
NOW EXPLAIN THIS
You send me a secondhand device with no power supply, the box is not sealed AND someone has made notes on the manual
The remote was clearly used and not wrapped "as the first box I got"
There are no ties on the cable
REALLY ZASTTRA lets give the client that paid full price a secondhand device to keep him happy and at that a incomplete package
NOw maybe you will call me as you do not answer your lines I did email you my number ASHLEY ... CALL ME lets resolve this.
I think next steps must me Consumer Board, and Legal Action.
Hello,
We apologise for your package not including all components. The item was tested and found to be in working order when a different adapter was used.
Kindly note the item returned to you is the same device which you returned to us and not a second hand item therefore it would not be packaged like a new item.
Regards
Hello,
We apologise for your package not including all components. The item was tested and found to be in working order when a different adapter was used.
Kindly note the item returned to you is the same device which you returned to us and not a second hand item therefore it would not be packaged like a new item.
Regards
Hello,
We apologise for your package not including all components. The item was tested and found to be in working order when a different adapter was used.
Kindly note the item returned to you is the same device which you returned to us and not a second hand item therefore it would not be packaged like a new item.
Regards
Hello,
We apologise for your package not including all components. The item was tested and found to be in working order when a different adapter was used.
Kindly note the item returned to you is the same device which you returned to us and not a second hand item therefore it would not be packaged like a new item.
Regards
This deveice was not returned in the asame state I returned it to you. I sent it back with all packaging plastics cable tie downs and in a pefect condition.
The device returned to me has some green suff messed on it, no Power supply in, remote not wrapped,
If you have repaired a device it means that I have not received a new device but a repaired device and therefore the original parts are not in the box This is a second hand device in my opinion
But All that said ... more than 4 weeks "17 August till current" AND still no WORKING device of which I paid for immediatly but you can take your time to send me a working unit
This is not good business practice
For all that is reading this Wally is the MD the returns manager and the repair technician
This deveice was not returned in the asame state I returned it to you. I sent it back with all packaging plastics cable tie downs and in a pefect condition.
The device returned to me has some green suff messed on it, no Power supply in, remote not wrapped,
If you have repaired a device it means that I have not received a new device but a repaired device and therefore the original parts are not in the box This is a second hand device in my opinion
But All that said ... more than 4 weeks "17 August till current" AND still no WORKING device of which I paid for immediatly but you can take your time to send me a working unit
This is not good business practice
For all that is reading this Wally is the MD the returns manager and the repair technician