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KH
Karen H

1 reviews | Active since May 2016

17 May 2016, 10:09

Purchased cellphone 25/04/2016

<p>I purchsed a cellphone on their site on 25/04/2016,the shipping/delivery clearly says 10-15 days wit 6 units left - so I assumed ample stock - today 17/05/2016 -- I am still awaiting the cellphone - it's now apparently delayed by Customs - no proof of tracking numer or anything of the sort - they have one agent that assists with their online chat as well as phonecalls - service is disgusting</p>

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Replies (3)
zasttra.com
zasttra.com's reply17 May 2016, 11:18
Official

Hello Karen,

We apologise for the inconvenience however kindly note the listing states 10-15 working days.

Although your package should have been dispatched today, we cannot be held responsible for custom delays as this is beyond our control.

Our staff member will be in contact to give an update on your order.

Kind regards,

Zasttra.com

KH
Karen H's update17 May 2016, 11:23
Reviewer Update
please see below - copied from your website : Availability: 5 in stock, ships in 10 to 15 working days Quantity- 1 + Free Delivery in SA 3D Secure Payments Please calculate 10-15 working days - use a calendar if you need to - it's long overdue - like I said on the phone - there is no proof provided that it is held up by customs - I am still waiting for your "one" agent to get back to me - and if it was delayed from your side - it's not for the customer to follow up - you should be keeping the paying client up to date - therfor - your customer service is up to **** - as mentioned before - ok.
KH
Karen H's update17 May 2016, 11:30
Reviewer Update
I have also now spoken to Wale - who says I need to be patient - after the order is late - and stop phoning him - he raised his voice and hung up - so much for customer service - apparently he is the highest person there - so why should he give a **** right?