POOR SYSTEM AND BAD SERVICE

ZASTRA is a online company where you can buy virtually anything. clothes, cameras, etc, HOWEVER when you make your payment the amount of the sale is deducted from your Credit Debit card immediately. You do not get a order no, or tracking number confirming your purchase. I only received a proof of a purchase, or payment confirmation stating that I did made a purchase, they even give you a reference number, which means nothing. I lodged a complaint complaint asking for a order number and a tracking number, because they give you the facility to track your order. Nothing happened for a week then a Bronwyn Grewe wrote to me asking for proof of purchase, two days later she asked me the for the purchase links, she also asked me if this was a South African or American transaction. She asked me in what system did I se to make my payment. Then she came back to me stating that the batteries and charger which i ordered is no longer available, but when I ordered these products their were many of the stock available. The other part of the the order, flootsplints, were so called processed but they were waiting for my already paid money. I then got a e mail stating that my order is cancelled because of non payment. I send those guys my proof of payment. I did receive a letter stating that they have received payment and that part of the order will be delivered within 15 working days. After I have waited for thee week already. To date nothing received. What they did is reimburse me the money which I paid for the batteries, even though I insisted to have my placed order.With regards to the batteries, Bronwyn Grewe then informed me that batteries and chargers can not be supp**** due to some government ruling which is a lie. On Dec 28,2017 I placed an other order for batteries which were advertised on a web page in South African Rand. I placed a order, pay, the same thing happened again. No order, no tracking number, only proof of payment I informed this lady about the same problem, without any luck. I will be pleased if Hello Peter can investigate this , for I got my suspicion about this company. They appear not to be very honest.