Poor Service From Zasstra

<p>I’ve ordered an item which they sourced from an international supplier. This item has been lying with customs for nearly 2 weeks as they are requiring an invoice of the charge they are seeing on their side. I’ve emailed and called Zasttra on numerous occasions without a resolution. They have opted not to reply or call me back with feedback. This item was meant to be for Christmas however they have now messed it up and made me sit without the item I’ve paid for. I am the customer however I’m doing all the running around to get this issue resolved. My calls to them are adding up to the addition costs I’m incurring. Guess this is the type of service they are accustomed to providing. </p>